Privacy Policy

1. Our Commitment to Your Privacy

Your privacy is fundamentally important to us, and St. Skin takes the responsibility of collecting, handling, and protecting your personal information very seriously. St. Skin complies strictly with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy details how we handle both personal and sensitive information provided to us.

2. Personal and Sensitive Information We Collect

To provide safe, professional, and bespoke clinical treatments, we may collect various forms of data.

  • Personal Information: This includes your name, contact details (phone number, email address, physical address), date of birth, emergency contact details, payment history, credit card or banking details, and transaction histories.

  • Sensitive Information: This includes details regarding your physical and mental health, medical history, current medications, allergies, skin conditions, previous cosmetic interventions, and before-and-after clinical photographs.


3. How We Collect Information

St. Skin will only collect personal and sensitive information with your explicit consent. This information is collected directly from you when you:

  • Fill out a digital or physical client intake card and consent form.

  • Book an appointment via our online booking engine (Timely) or over the phone.

  • Purchase products online through our e-commerce platform.

  • Sign up for our email newsletters, promotional materials, or submit an inquiry via our contact page.

If you choose not to provide the requested information, St. Skin may be unable to safely administer clinical treatments or sell specific prescription-only skincare lines to you.

4. Use and Disclosure of Information

We use your personal and sensitive information primarily to deliver clinical services, manage appointments, process transactions, and customise your skincare treatments.

  • Sensitive Data Use: Your health and medical data will be strictly used for clinical treatment mapping and ensuring your physical safety. It will never be disclosed to third parties without your explicit consent unless required by law.

  • Third-Party Service Providers: St. Skin may utilise trusted external service providers to assist in operational delivery (such as digital hosting platforms, clinical scheduling software, e-commerce infrastructure, and marketing distribution tools). These entities are granted strictly limited access to the data necessary to perform their specialised tasks and are contractually prohibited from using your data for any alternative purpose.

  • Legal Exceptions: We reserve the right to disclose personal data in exceptional circumstances where required by Australian law, to protect the structural rights or property of St. Skin, or if necessary to alleviate a serious or imminent threat to an individual’s life, health, or public safety.

5. Tracking Technologies and Cookies

The St. Skin website utilises standard tracking mechanisms, including cookies and web beacons, to optimise your browsing experience and record aggregated site analytics. Cookies identify your web browser rather than your specific identity. You can adjust your browser settings to decline tracking cookies, though doing so may restrict certain interactive functionalities on our online store and booking engine.

6. Storage and Data Security

St. Skin implements rigorous physical and electronic safeguards to preserve the integrity of your data.

  • Digital records are secured on encrypted cloud servers (including secure servers hosted in the United States).

  • Legacy hardcopy files are maintained within locked corporate storage facilities accessible exclusively by authorised clinical staff.

  • We systematically destroy or permanently de-identify personal information that is no longer legally or operationally required.

7. Your Rights: Access and Correction

You maintain the right to request a formal review of any personal or sensitive information stored in the St. Skin database. To review or amend your file, please submit a written request directly to our clinic team. We will take all reasonable steps to amend inaccurate information promptly, except where we are legally mandated to retain precise medical histories intact.

8. Privacy Queries and Complaints

If you have queries regarding our data-handling practices or wish to lodge a formal complaint regarding a potential privacy breach, please contact us at hello@stskin.com.au. We will thoroughly investigate written expressions of concern and communicate our findings in a timely manner.

If you remain unsatisfied with our internal response, you may escalate your complaint to the federal regulator:

  • Office of the Australian Information Commissioner (OAIC)

  • Phone: 1300 363 992

  • Web:www.oaic.gov.au