Frequently
Asked Questions

About Us FAQs

  • Dermal Therapy is the treatment and management of skin health and skin conditions. Dermal Therapy procedures are non-surgical treatments that assist with anti-aging, acute, and chronic skin diseases. Dermal procedures include a range of laser and light-based treatments, resurfacing procedures and lymphatic procedures. Benefiting the general health, well-being and maintenance of your skin.

  • Dermal Clinicians / Therapists are formally trained in a Bachelor’s Degree in Health Science specialising in the area of Dermal Therapies, which focuses on skin treatment and management procedures. Dermal Clinicians / Therapists use their extensive training in skin biology, physiology and knowledge to evaluate your skin condition and develop personalised skin care plans and solutions.

Getting Here FAQs

  • 📍 243 Peel St, North Melbourne, VIC

  • You can get to the clinic, easily via public transport.

    • Train: Near Melbourne Central and Flagstaff stations

    • Tram: Routes #19, #59, and #58 with nearby stops

  • Yes, there is paid, secure parking nearby. See options below":

    • Ace Parking (15-min walk): 96 Grattan St, Carlton VIC

    • Street Parking: Available on Blackwood Street (2hr and 4hr paid)

Post Treatment Care FAQs

  • Your aftercare requirements will vary based on the treatments you are having.

    Your Dermal Clinician will explain this to you after your treatment.

  • Some treatments will involve redness, bruising or swelling. Your Dermal Clinician will advise of any downtime before your treatment. If you have an event or special occasion coming up, please let us know when booking your appointment so we can ensure your skin has sufficient time to heal. 

  • Sun exposure must be avoided after specific skin treatments, such as resurfacing laser, rejuvenating laser, hair reduction, skin needling and peels. Some of the treatments performed can make the skin more sensitive to sunlight and more vulnerable. We always recommend the use of an SPF, reducing and minimising UV exposure to all areas of our clients’ skin, as this has been proven to be the number one cause of skin damage and ageing. 

  • Direct exfoliation on treated areas should be avoided for some time after a skin treatment; commonly, this is 5-10 days, depending on the treatment. Your Dermal Clinician / Therapist will advise you when it is best based on your treatment.

Pre Treatment FAQs

  • At St. Skin, we take a holistic approach that focuses on the long-term health of your skin. Managing conditions such as acne, pigmentation, rosacea, eczema, and psoriasis can be complicated, which is why we need to get to know you and your skin thoroughly before beginning treatment. 

    During your consultation, we’ll talk about your unique concerns and any health and lifestyle factors that may be compromising your skin and causing problematic dermatological conditions. Once we’ve established your needs, we’ll develop a tailored care plan designed specifically for you. 

    This process ensures we are making informed decisions about your skin needs and allows us to optimise your treatments from your very first visit.

  • The number of treatments needed depends on the complexity of your skin concerns. Generally speaking, 6-10 treatments will be needed to notice visible improvements in the skin. 

    Ongoing maintenance is also recommended for optimal skin health. It is important to remember that your skin is not static. Your concerns and skin type are likely to change and evolve throughout time, due to genetic, lifestyle, and environmental factors. Regular facials provide the opportunity to revise your treatment plan to ensure you are constantly working towards strong, healthy skin.

  • After your first skin treatment, you may notice your skin looks brighter, more hydrated and calmer. However, to effect lasting change within your skin and target your concerns, a series of treatments is usually required. 

  • Preparation of your skin before treatment will be advised to you by our Dermal Clinicians / Therapists. The use of your cosmeceuticals and LED light therapy is always recommended, and ingredients such as Vitamin A-based items are usually discontinued 3 days before to reduce sensitivity. Unless otherwise stated by your Clinician / Therapist.

Bookings and Fees FAQs

  • We require a $90 booking fee to secure all bookings, which will be kept on your account and applied to your next appointment. Until we receive your deposit, your booking will remain tentative. You can pay via a secured paylink or at the clinic within 24 hours once the appointment has been tentatively booked. 

    This deposit is used as a bond against your appointment. If you cancel with insufficient notice, the $90 deposit will be forfeited. Respectfully, we do not offer refunds within the cancellation period.

    Click here for more information on our Booking Policy.

  • The following fees will be applied for cancellations:

    48 hours or more notice: no fee. The deposit can be transferred to your next appointment.
    Within 48 hours: your $90 booking fee will be redeemed.
    Within 24 hours: you will be charged 50% of your total treatment cost
    Within 4 hours/no show: Appointments cancelled on the day of the scheduled appointment, including no-shows, will incur the full treatment fee.

    Please note, fees must be paid in full before you are able to rebook any future appointments.

    If you are unable to attend, you are welcome to send someone else to take your appointment. In this instance, cancellation fees will be waived. So send your mum or best friend in for some skin love instead. Just let us know ahead of time!

  • We do! We have two different payment plans available at St. Skin.

    Whether you’re looking to purchase products or pay for your in-clinic treatment, Afterpay and HUMM can make your payments even easier.

    For more information on interest-free payment plans, click here.

  • As part of our commitment to sustainability, we’ve partnered with Sustainable Salons and include a $3 green fee with every service. This small contribution helps us recycle materials and provide meals to those in need through OzHarvest. Thank you for supporting our zero-waste mission and making a difference in the lives of fellow Australians.